Privacy Policy

1. Introduction

Bijak Counsel (referred to as "we", "us", or "our") is committed to handling personal data responsibly and transparently. This Privacy Policy explains how we collect, use, retain, and protect personal data in connection with our intellectual property practice services.

This policy applies to information collected through our website at bijakcoounes.live, through our contact forms, and in the course of providing professional services. It has been prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

For questions about this policy, contact us at: [email protected]

2. Personal Data We Collect

We collect personal data in the following ways and categories:

2.1 Data You Provide Directly

• Name and contact details (email address, phone number) submitted via our contact form
• Business name and address provided when engaging our services
• IP-related information shared for the purpose of obtaining legal advice (subject to professional privilege)
• Communications and correspondence in the course of a matter

2.2 Data Collected Automatically

• Browser type, device type, and IP address
• Pages visited, time spent on site, and referral source
• Cookie data as described in our Cookie Policy

2.3 Legal Basis for Processing

We process personal data on the basis of: (a) your consent where provided; (b) the performance of a contract or pre-contractual steps at your request; (c) our legitimate interests in operating our practice and communicating with prospective and existing clients; and (d) compliance with legal obligations.

3. How We Use Personal Data

• Responding to enquiries and providing the IP services you have requested
• Managing ongoing matters, including filing deadlines and correspondence with MyIPO
• Sending relevant updates, renewal reminders, or procedural notifications related to your matters
• Fulfilling legal and professional obligations, including record-keeping requirements
• Improving our website and understanding how visitors use it, using analytics data

We do not sell personal data to third parties. We do not use personal data for automated decision-making without human review.

4. Data Sharing

Personal data may be shared in the following limited circumstances:

• With MyIPO and other relevant registries in connection with filing and prosecution work, where necessary to perform our services
• With correspondent agents in other jurisdictions where you have instructed us to pursue regional filings
• With service providers who assist with website analytics and operations, under data processing agreements
• Where required by law, court order, or regulatory authority

5. Data Protection Measures

We apply appropriate technical and organisational measures to protect personal data, including:

• Secure storage of client files with access limited to practitioners responsible for the matter
• HTTPS encryption for all website communications
• Password-protected and access-controlled internal systems
• Staff awareness of confidentiality obligations under Malaysian professional rules

In the event of a data breach that is likely to adversely affect you, we will notify you and, where required, the relevant regulatory authority, in accordance with applicable obligations.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, and in accordance with applicable legal and professional obligations. Client matter files are typically retained for a minimum of seven years following the conclusion of an engagement, in line with professional record-keeping standards.

Website analytics data is retained for up to 26 months. Marketing-related data is retained until consent is withdrawn.

7. Cookies

Our website uses cookies to understand how visitors use our site and to operate certain features. For a detailed explanation of the cookies we use, please see our Cookie Policy. You can manage your cookie preferences at any time through that page.

8. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

9. Third-Party Links

Our website may contain links to external websites, including MyIPO, WIPO, and other reference sources. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external site you visit.

10. Children's Privacy

Our services are intended for use by individuals aged 18 years and above. We do not knowingly collect personal data from children. If you believe a minor has submitted personal data to us, please contact us promptly and we will take steps to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be noted by a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.