Client Voices
What Clients Say About Working With Bijak Counsel
Accounts from businesses and individuals who have engaged our services for trademark registration, patent prosecution, and IP portfolio work.
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Clients served across all practice areas
96%
Post-matter satisfaction rate
12+
Years of focused IP practice
4.8★
Average client rating
Client Reviews
Experiences With Our Practice
Siti Liyana Razak
Founder, Petaling Jaya
I came to Bijak Counsel after attempting to navigate the MyIPO process on my own and running into an examiner objection I did not understand. Noor Azreen explained the issue clearly and drafted a response that resolved it without further complications. The mark was registered a few months later.
Trademark Filing · February 2025
Karthik Thiagarajan
CTO, Kuala Lumpur
Our company had developed a novel process and needed patent coverage in Malaysia as part of a broader regional strategy. Rajan Haridas took time to understand the technical aspects properly before suggesting a claim approach. The strategy memo was genuinely useful for our internal discussions, not just a procedural formality.
Patent Prosecution · January 2025
Michelle Hew Sook Yee
Legal Counsel, Shah Alam
We engaged Bijak Counsel for a portfolio audit ahead of a Series B process. The final deliverable was thorough and well-organised — our investors' counsel noted that it was among the cleaner IP due diligence packages they had reviewed. One area for improvement would be response time during peak periods.
IP Portfolio Audit · January 2025
Ahmad Zaidi Osman
Business Owner, Johor Bahru
What I appreciated most was being told clearly what to expect before any fees were confirmed. I had spoken to two other practitioners who were vague about costs until the work was done. Bijak Counsel provided a written fee estimate upfront and the final invoice matched it exactly.
Trademark Filing · December 2024
Priya Wethivendan
Research Director, Cyberjaya
Our R&D team had filed several patent applications through a previous agent and were unsatisfied with the quality of the claims drafted. Bijak Counsel reviewed the pending applications and identified several claim weaknesses. Their revised approach was considerably more robust in scope.
Patent Prosecution · February 2025
Loh Chee Kiang
Managing Director, Penang
We had accumulated trademarks across several classes over many years without a formal review. The audit identified three marks approaching renewal deadlines that had slipped through our internal tracking. The action plan was practical and prioritised, which made it straightforward to work through with our board.
IP Portfolio Audit · January 2025
Case Studies
Client Situations in Detail
Three accounts of IP matters handled by Bijak Counsel, describing the circumstances, work undertaken, and outcomes.
Case Study · Trademark
Brand Registration for a Food & Beverage Launch
Challenge
A Selangor-based food manufacturer was preparing to launch a packaged beverage range under a new brand name. An initial search had not been conducted. The launch timeline was fixed and the client was concerned that conflicts might exist.
Approach
Bijak Counsel conducted a comprehensive availability search across the relevant Nice classes. One potentially conflicting mark was identified in a related class. Classification advice was provided to define the scope of the application in a way that minimised overlap while protecting the core use.
Outcome
The application was filed and passed examination without objections related to the identified conflict. The client's mark proceeded to registration within the standard timeline. A monitoring report was set up following registration to alert the client to new applications in the same class.
Case Study · Patent
Patent Prosecution for a Manufacturing Process Innovation
Challenge
An engineering company in Kuala Lumpur had developed a modified manufacturing process that reduced material waste. They wished to patent the process in Malaysia and explore PCT coverage for certain export markets. No patent work had been done previously.
Approach
A prior-art landscape analysis was conducted. The search identified several relevant documents, but the specific combination of process steps was found to be novel. A claim strategy memo was provided before drafting began. The specification was drafted with independent claims focused on the distinctive process elements.
Outcome
The application was filed with MyIPO and is currently in prosecution. A PCT application was also filed designating four export markets. The client has a documented claim strategy and receives quarterly status updates from our team.
Case Study · Portfolio Audit
Pre-investment IP Audit for a Technology Firm
Challenge
A Cyberjaya technology company approaching a funding round needed to present an organised and verified IP position to prospective investors. Their existing portfolio included trademarks, two pending patents, and several copyrightable software components with unclear ownership documentation.
Approach
Bijak Counsel conducted a four-week review across all IP categories. The audit identified an unregistered trademark in active commercial use, two patents nearing key prosecution deadlines, and gaps in software copyright ownership assignment. Each finding was assessed for materiality to the investment process.
Outcome
The client received a prioritised action plan. The unregistered trademark was filed promptly and the patent deadlines addressed. Ownership assignment documentation was regularised with the assistance of the client's corporate counsel. The investment round completed with no IP-related conditions attached.
Credentials
Professional Credentials
MyIPO Registered Agents
Authorised to practice before the Intellectual Property Corporation of Malaysia
PCT-Competent Practice
Experience in PCT national phase entries and coordination with international correspondents
PDPA Compliant
Client data handled in accordance with Malaysia's Personal Data Protection Act 2010
AIPPI Member Firm
Participation in the International Association for the Protection of Intellectual Property
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